Contact us
Phone: 08443 350 035
Email: customer.enquiries@caranex.com
Caranex
Terms
and Conditions
These terms and
conditions apply to customers located in the UK
("Customers") who access the Caranex ("Website"). Please
read these terms and conditions carefully before accessing
and/or ordering any goods from the Website.
These are the
terms and conditions of Caranex which is the company that
sells goods to Customers on the Website. If you access the
Website, and/or place an order for goods, you agree to be
bound by these terms and conditions.
Caranex Tents
registered address is Caranex, Oban, Argyll, PA34 4TY.
You should print
a copy of these terms and conditions for future reference.
If you have any
questions about the Website please contact customer
enquires by phone or email.
How to order
1. Select the
goods you require from the Website and click 'Add to Cart
Button';
2. Choose the
quantity of goods you wish to purchase from Caranex (the
default will be one (1) unit.
3. Review your
cart making sure all specifications such as model (see
model range) to fit your requirements, then
click "Secure Checkout".
4. You will be
directed to the (shipping confirmation / delivery options)
select the type of delivery, and vary delivery and/or
billing addresses).
5. You will then
proceed to the secure payment page where you may select
the payment type and complete your order. Your payment
will be collected from you by PayPal.
By placing an
order through the Website, you warrant that you are
legally capable of entering into binding contracts.
How the contract
for the goods is formed between you and Caranex,
All orders
are subject to acceptance by Caranex. You will receive an
email confirming when your order has been processed and is
ready for shipping.
Once Caranex
accepts your order, a contract to purchase the goods takes
effect between you and Caranex.
The contract to
sell goods to you only relates to those goods listed in
the confirmation email.
Our goods
A description of
the main characteristics of goods can be found on the
product pages of the Website.
Prices for goods
on the Website appear on the product pages and include all
applicable taxes.
Prices and
offers may vary and may only be available for limited
periods. All prices and offers are subject to availability
and may be withdrawn or amended at our discretion. The
prices on the Website may differ to prices in our
catalogues or elsewhere.
Some of the
goods listed on the Website may be incorrectly priced. If
we discover an error in the price of the goods you have
ordered we will inform you as soon as possible. We will
give you the option of reconfirming your order at the
correct price or cancelling it.
Caranex is under
no obligation to sell incorrectly priced goods to you at
the incorrect price.
Some offers
carry a maximum quantity per customer. If this is
applicable, this is detailed on the individual offer.
Clearance or Ex
display items
1-They may have
been a display model in and as such may show signs of
discolouration, slight marks and evidence of prior
fitting. Faults are NOT of a serious or
structural nature and are usually minor marks.
2-Any goods sold as "Clearance or ex display" are
heavily marked down in price (PRICE TO CLEAR). Any items
sold marked as Clearance are excluded from our returns
policy as they are heavily marked down in price and
often sold at loss "PRICE TO CLEAR". None of these
terms affects your legal rights and these are not
diminished in any way you statute of rights as If any term
is held to be invalid under any applicable statute or rule
of law, that term is automatically omitted from the terms
to minimum extent necessary to comply with the law and
without affecting the validity or enforceability of the
remainder.
Data protection
and privacy policy
Any personal
information you provide to Caranex from which you can be
identified is stored securely and confidentially and is
processed fairly and lawfully in accordance with this
privacy policy.
Caranex takes
appropriate technical and organisational measures to
protect against unauthorised or unlawful processing of
your personal information, including encrypting your
information to applicable industry standards.
During your
visit to Caranex website, Caranex may gather certain
personal information that is necessary to set up your
account, for the purposes of billing, delivery of your
goods and queries. Caranex only keeps your information for
as long as is necessary to process your order, process any
applicable refunds, and respond to any complaints/feedback
or to provide you with promotional information you have
subscribed to.
Ordinarily
Caranex does not have access to your financial information
which is securely transferred directly to their card
processing agents who process it on the Caranex website
instructions.
Caranex will not
transfer your information outside the European Economic
Area ("EEA") unless you are a user located outside the EEA
in which case it may need to transfer your information to
deliver your goods, process payment/refunds, or to send
you promotional information you have subscribed to.
The Website may
recognise past users by using cookies. Cookies personalise
your visits to the Website to meet your individual
preferences. You can disable cookies by adjusting your
internet settings.
When you supply
your information to Caranex you accept the risks
associated with the Internet and consent to Caranex
processing your information in accordance with this policy
and will not hold any member of Caranex responsible for
any loss of your information unless it has breached its
duty of care to you.
If you have any
queries regarding Caranex use of your personal information
or this privacy policy, you should contact us directly by
using the email provides on our website.
Caranex method
of payment
You may pay by
PayPal or request an invoice by email. Please ensure if
you are using a credit card that you provide the card
holder's name as it is shown on the card, and the billing
address corresponds as it appears on the card statement.
Payment will be taken in GB pounds (£), and if applicable,
your card will be charged according to the exchange rate
at that time.
Caranex charges
are collected by Paypal on behalf of Caranex during the
checkout procedure and undertakes to pass your payment on
to Caranex on your behalf.
Fraud Prevention
To help us
prevent fraud, orders of £200 GB pounds or more may
require a landline telephone number. Card fraud is illegal
and perpetrators will be prosecuted.
UK Delivery.
Delivery costs
are additional to the displayed price and vary depending
on the delivery service you select, the country of
delivery and the quantity/weight of goods ordered.
If your order is
particularly heavy it may be subject to extra delivery
charges. If any order is subject to extra delivery charges
you will be advised of the additional cost before delivery
of your order begins. You have the option to cancel the
order if you do not wish to pay any additional delivery
costs.
Please note we
are currently unable to deliver to PO Boxes.
UK Delivery
options
Caranex offers
the following options for orders (Please check our
products online for details) Please see below for further
information about UK delivery options.
Some orders may
also be eligible to use the Free delivery options,
Parcelforce or other third party courier services.
Delivery times
depend on the delivery service selected and the types of
goods ordered. Caranex always aims to dispatch all goods
in stock as quickly as possible. The maximum UK
delivery lead time for goods is 30 days unless
specifically agreed by Caranex.
Caranex will use
third party couriers. Couriers may require a signature to
ensure safe receipt of your goods. If you are not
available to collect and sign on the courier's first visit
they may leave it at a neighbouring address, or in a safe
place (i.e. hidden from sight and protected from the
rain). A calling card will be posted through your door to
let you know this has been done. If there is no safe place
a calling card will be left with the courier's contact
number to arrange re-delivery. Delivery time must be
checked with the delivery services provided in your area.
The couriers
will usually attempt re-delivery up to a maximum of three
(3) times and if delivery is not successful after the
third attempt they will return the goods Caranex and
Caranex will issue a refund on their behalf minus initial
delivery costs. Caranex reserves the right to re-charge
the delivery cost for re-delivery.
Split delivery
Caranex may
split delivery of your order into several parcels based on
stock availability. You will not be charged extra for this
facility. Any additional consignments for delivery in the
UK will be sent using the "UK Delivery option
Free delivery
offers
Free delivery
offers, when available, only apply to orders for delivery
to the UK Mainland (which excludes the Shetland Isles,
Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of
Man, Isle of Scilly and Northern Ireland). Free delivery
offers are sent using Standard Delivery service, please
see "UK Delivery option: Standard Delivery". Free delivery
offers cannot be used in conjunction with any other offer,
promotion or discount code.
Returns and
exchanges
1-1) Items that
are incorrect or require exchange
You are responsible for the cost and risk of loss or
damage when returning the goods, so you should take out
enough postal insurance to cover their value. This
cancellation policy does not affect your rights when we
are at fault . Any goods returned should be in perfect
saleable condition with packaging and labelling intact.
Tents, porches, canopies and awnings that have been taken
out of the bag, tried or erected will not be accepted
These terms apply to your order. We may change our terms
and conditions at any time, so please do not assume that
the same terms will apply in the future.
Please clearly
state the reason for return and whether you require a
refund or exchange. Caranex is only able to exchange items
for the same product.
Caranex advises
that you send items back via registered post.
You have a legal
obligation to take reasonable care of the items while they
are in your possession. If you fail to comply with this
obligation, Caranex reserve the right of action against
you for compensation. This applies to all items that are
returned
Customer change of mind
1- If you change
your mind after you receiving your goods, you are
responsible for the returning postage costs, the item must
be sealed and in an unopened box.(Excluding
Clearance or Ex Display items)
2- In this case Caranex reserves the right to refund the
cost of the goods "only" excluding initial and return
postage and packing costs.
3 - The goods can only be returned prior agreement
by Caranex.
Return process
Caranex aim to
process all returns as quickly as possible and you should
receive confirmation of this within a week of having
returned the item. Please note that if you have been
provided with Caranex freepost address then due to the
extra time it takes for freepost items to be delivered it
may take up to 14 days to receive confirmation of your
refund. Please note that at busy times of the year such as
public holidays, these times may increase.
Defective
items
In the unlikely
event that you receive a defective product, you will be
entitled to one of the following remedies:
1- Tier 1:
within 30 days* of receiving the defective item, you can
choose to receive either:
a repair or
replacement; or
a full refund.
2-Tier 2: if
more than 30 days have passed after you received the
goods, you can claim a repair or a replacement of the
defective item (but not a refund).
3- Tier 3: if
the repair or replacement is not possible, or if it is
unsuccessful or cannot be provided to you in a reasonable
time, then you can choose to either:
keep the
defective item and claim a price reduction (the amount of
the price reduction will be determined by Caranex
depending on what is reasonable in the circumstances); or
return the
defective item and claim a refund (but note that if you
have had the goods for more than 6 months, this refund may
be reduced to take account of any use you have had from
the goods).
* The Tier 1
right to reject, for perishable goods that would not be
expected to last for 30 days, lasts only as long as such
perishable goods would reasonably be expected to last.
If you think you
have received a defective item, please return the items
back to Caranex including details where possible of:
Your Order
Number
Product
Code/Product Name
Details of the
fault
Whether you
would prefer a refund or a repair or replacement
Returns address
Caranex advises
that you send items back via registered post. The return
address is:
CARANEX
Oban
Argyll
PA34 4TY
Caranex will
examine the returned items and notify you of your refund
or repair or replacement via e-mail within a reasonable
period of time.
Caranex will
process any refund to you as soon as possible and, in any
case within fourteen (14) days after the day Caranex
confirms via e-mail that you are entitled to a refund for
defective items. The refund will be made to the same
payment method originally used by you to make the payment
(unless you have expressly agreed otherwise).
Caranex will not
bear any returning postage costs. Caranex will not refund
any Next Day, Express or other premium component of
delivery.
If you have a
query about returning goods, please contact our customer
enquiries.
Warranty and
limitation of our liability
Caranex will not
be liable for losses that result from its failure to
comply with these terms and conditions that fall into the
following categories:
(a) loss of
income or revenue;
(b) loss of
business;
(c) loss of
profits;
(d) loss of
anticipated savings;
(e) loss of
data; or
(f) waste of
management or office time.
Nothing in these
terms and conditions is intended to exclude or limit
Caranex liability for:
(a) death or
personal injury caused by Caranex negligence;
(b) fraud or
fraudulent misrepresentation;
(c) any breach
of the obligations implied by section 12 of the Sale of
Goods Act 1979;
(d) defective
products under the Consumer Protection Act 1987;
(e) any other
matter for which it would be illegal for Caranex to
exclude or attempt to exclude its liability.
Whilst the
Caranex adopts industry standard protections against
computer viruses, it is not able to warrant that this
website is free from computer viruses or any other
malicious or impairing computer program.
Nothing in these
terms and conditions is intended to affect your statutory
rights.
Events outside
our control
Caranex will not
be liable or responsible for any failure to perform, or
delay in performance of any of its obligations to you that
is caused by events outside Caranex reasonable control (a
"Force Majeure Event"). A Force Majeure Event includes any
act, event, non-happening, omission or accident beyond
Caranex reasonable control and includes (without
limitation) the following
(a) Strikes,
lock-outs or other industrial action;
(b) Civil
commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat
or preparation for war;
(c) Fire,
explosion, storm, flood, earthquake, subsidence, epidemic
or other natural disaster;
(d)
Impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private
transport;
(e)
Impossibility of the use of public or private
telecommunications networks; or
(f) The acts,
decrees, legislation, regulations or restrictions of any
government.
In the event of
a Force Majeure Event, Caranex performance is deemed to be
suspended for the period that the Force Majeure Event
continues, and Caranex will have an extension of time for
performance for the duration of that period. Caranex will
use its reasonable endeavours to bring the Force Majeure
Event to a close or to find a solution by which its
obligations to you may be performed despite the Force
Majeure Event.
Written
communications
Applicable laws
require that some of the information or communications
Caranex sends to you should be in writing. By accessing
the Website, you accept that communication with Caranex
will be primarily electronic through e-mail or notices
posted on the Website. For contractual purposes, by
accessing the Website you agree to this electronic means
of communication and you acknowledge that all contracts,
notices, information and other communications that Caranex
provides to you electronically comply with any legal
requirement that such communications be in writing. This
condition does not affect your statutory rights.
Intellectual
property rights
Unless otherwise
specified the intellectual property rights in the contents
of all the pages in this website, are owned or licensed to
Caranex.com, or are used with permission from the owner.
The contents of
this website may not be copied, reproduced, modified,
downloaded or used in any form without our prior written
permission.
Complaints
Caranex takes
all feedback very seriously and aims to deal with
complaints as quickly and effectively as possible.
For complaints
relating to orders placed through the Website please email
customer enquiries. To assist Caranex dealing with your
complaint, please detail all aspects of the complaint,
your order number and your contact details.
Our right to
vary these terms and conditions
Caranex reserves
the right to revise and amend these terms and conditions
from time to time. You will be subject to the terms and
conditions that are in force at the time that you order
goods from Caranex unless:-
any change to
these terms and conditions is required to be made by law
or governmental authority, in which case the changes may
apply to orders previously placed by you; or
Caranex
notifies you of any changes to these terms and conditions
before it accepts your order, in which case Caranex has
the right to assume that you have accepted the change to
the terms and conditions unless you notify Caranex to the
contrary within seven (7) working days of receipt by you
of the goods.
Governing law
and jurisdiction
These terms and
conditions shall be subject to English law.
The courts of
England and Wales shall have exclusive jurisdiction over
all claims or disputes (whether contractual or
non-contractual) arising in relation to, out of or in
connection with these terms and conditions including
orders for goods.